Join our team as an Application Support Engineer, where you'll be the linchpin in maintaining the health and efficiency of our critical business systems. This role involves delving into complex issues, acting as a digital detective to diagnose and resolve problems across multiple system components.

You will be instrumental in ensuring seamless operations by proactively monitoring system performance, identifying potential risks, and implementing effective solutions. Collaboration is key, as you'll work with various teams to understand system interdependencies and the impact of any challenges.

This position demands a dedicated individual ready to become a Subject Matter Expert (SME) and contribute significantly to team discussions. Building a robust knowledge base through detailed documentation of troubleshooting steps and resolutions is also a vital part of the role.

- Become a Subject Matter Expert (SME) and perform independently. - Actively participate and contribute to team discussions and problem-solving. - Develop and implement effective solutions for work-related challenges. - Collaborate with cross-functional teams to understand system dependencies and issue impacts. - Document all troubleshooting steps and resolutions to enrich our knowledge base. - Mentor and guide junior team members on complex technical issues. - Proactively monitor system health to prevent downtime and identify potential risks.

- A strong foundation in Data Engineering is essential for this role. - Demonstrated proficiency in data pipeline development, maintenance, and database management. - Expertise in data integration techniques and analyzing system logs/performance metrics to pinpoint root causes. - Familiarity with cloud platforms and various data storage solutions. - Skilled in using scripting and automation to streamline support processes. - A minimum of 2-5 years of relevant experience is required, with a strong emphasis on Data Engineering. - The candidate must have completed 15 years of full-time education.