Join our team as an Application Support Engineer and become a key player in maintaining critical business systems. This role involves acting as a software detective, proactively identifying and resolving complex issues across diverse system components. You will ensure the smooth operation and reliability of essential applications, contributing to a stable and high-performing technology environment. Continuous monitoring and collaborative problem-solving are integral to this dynamic position.

- Independently investigate and resolve application issues, striving to become a subject matter expert. - Actively participate in team discussions and contribute to finding innovative solutions for work-related challenges. - Collaborate with cross-functional teams to thoroughly understand system interdependencies and the impact of identified issues. - Meticulously document all findings and resolutions to build a comprehensive knowledge base for future reference and team learning. - Assist in the continuous improvement of processes to enhance overall system stability and performance. - Support and mentor junior team members by sharing expertise and providing guidance.

- A strong command of Neo4j is essential for this role. - Proven experience with graph database concepts and effective data modeling techniques. - Demonstrated ability to troubleshoot and resolve intricate issues within graph database environments. - Familiarity with query languages commonly used in graph databases, such as Cypher. - Possess robust analytical skills for interpreting system logs and performance metrics. - Capability to utilize monitoring tools for tracking system health and detecting anomalies. - Minimum of 3 years of dedicated experience with Neo4j. - Completion of 15 years of full-time education is required.