This role involves acting as a software detective, identifying and resolving issues within critical business systems. You'll proactively monitor system performance, pinpoint root causes of disruptions, and ensure the seamless operation of key applications. Collaboration with various teams is essential to maintain system stability and deliver timely solutions, supporting business continuity and efficiency.

- Independently become a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to understand system interdependencies and issue impacts. - Document troubleshooting steps and resolutions to build a comprehensive knowledge base. - Contribute to the continuous enhancement of support processes and tools for improved service delivery. - Monitor system alerts and logs to proactively identify and address potential issues before they affect users.

- Minimum 3 years of experience in Informatica MDM. - Demonstrated proficiency in Informatica MDM. - Solid understanding of data integration and master data management concepts within Informatica MDM. - Strong analytical and problem-solving abilities for complex application issues. - Familiarity with system monitoring tools and techniques for maintaining application health. - Ability to effectively engage with multiple stakeholders to coordinate issue resolution and system updates. - A 15-year full-time education is a prerequisite.