Join our team as an Application Support Engineer, where you'll act as a software detective, providing dynamic service to identify and resolve issues within critical business systems. This role demands a proactive approach to troubleshooting, analyzing system behavior, and ensuring the smooth operation of essential applications. You will be instrumental in continuous monitoring, collaborating with diverse teams, and delivering timely solutions to maintain system reliability and performance in a fast-paced environment.

As an Application Support Engineer, you will be expected to work independently and develop into a Subject Matter Expert (SME). Your role involves active participation and contribution in team discussions and providing effective solutions to work-related challenges. You will collaborate with cross-functional teams to grasp system requirements and troubleshoot intricate issues. Documenting findings and solutions will be key to building a valuable knowledge base. Additionally, you'll assist in implementing system updates and enhancements and support junior team members through knowledge sharing and guidance.

This role requires a strong proficiency in Epic Systems. Essential skills include robust analytical and problem-solving abilities for effective software issue diagnosis and resolution. Experience with system monitoring tools and incident management processes is expected. The ability to communicate technical information clearly to both technical and non-technical stakeholders is crucial. Familiarity with software lifecycle and support methodologies for enterprise applications, along with the capability to manage multiple priorities under pressure, is necessary. A minimum of 2 years of experience is required, and candidates must have completed 15 years of full-time education.