Become a crucial part of our team as an Application Support Engineer. This role involves acting as a software detective, identifying and resolving complex issues across various components of critical business systems. You will ensure the seamless operation and reliability of our applications.

Your daily activities will include proactive system monitoring, in-depth issue diagnosis, and the implementation of effective solutions. This position requires a collaborative spirit, working with diverse teams to maintain system integrity and efficiency.

We are looking for individuals dedicated to maintaining high standards of service delivery. Your contributions will directly impact the performance and stability of our essential software infrastructure.

Independently take ownership of issues and develop into a subject matter expert. Actively participate and contribute to team discussions, offering valuable insights and solutions to challenges. Collaborate effectively with cross-functional teams to grasp system requirements and troubleshoot intricate problems.

Document your findings and implemented solutions meticulously to facilitate knowledge sharing and future reference. Contribute to the ongoing enhancement of support processes and tools for improved service delivery. Provide mentorship and support to junior team members, fostering their professional development.

A minimum of 3 years of dedicated experience with Epic Systems is essential. Strong analytical and problem-solving skills are paramount for effectively diagnosing and resolving software defects. Familiarity with system monitoring and incident management tools is expected for prompt response to system alerts.

Proficiency in communicating technical details to both technical and non-technical audiences is crucial. Experience with software development lifecycle processes and best practices in application support is beneficial. The ability to manage multiple priorities independently in a dynamic environment is key.