Join our team as an Application Support Engineer and take on the role of a software detective. You'll be responsible for identifying and resolving issues within critical business systems, ensuring their optimal performance. This dynamic position requires a proactive approach to problem-solving and a commitment to maintaining system reliability.

Your day-to-day activities will involve in-depth analysis of system behavior, collaboration with various teams, and the delivery of timely solutions. We are seeking a candidate who can work independently and become a Subject Matter Expert (SME) within the application support domain.

This role offers an exciting opportunity to contribute to cutting-edge technology and make a significant impact across diverse industries. You will be instrumental in shaping the future by building solutions that empower businesses and people alike. Embrace the chance to imagine, build, and scale software that drives positive change.

- Act as an independent Subject Matter Expert (SME) for application support. - Actively participate and contribute to team discussions and problem-solving sessions. - Develop and implement effective solutions to address work-related challenges. - Collaborate with cross-functional teams to understand system intricacies and resolve complex issues. - Document troubleshooting steps and solutions to create a valuable knowledge base. - Contribute to the continuous enhancement of support processes and tools. - Provide mentorship and guidance to junior team members, fostering their skill development.

- Minimum of 2 years of dedicated experience in application support, with a strong focus on Epic Systems. - Demonstrated ability to diagnose and resolve complex software issues through robust analytical and problem-solving skills. - Proficiency in utilizing system monitoring and incident management tools for tracking and addressing anomalies. - Excellent communication skills, with the ability to convey technical information clearly to diverse audiences. - Familiarity with software development lifecycle processes and best practices in application support environments. - Proven capacity to thrive under pressure and manage multiple priorities in a fast-paced setting.