Join our team as an Application Support Engineer and become a key player in maintaining critical business systems. You will act as a software detective, identifying and resolving issues across multiple application components. This role is crucial for ensuring the seamless operation and performance of our essential business platforms.

Your daily activities will involve proactive issue identification, delivering timely solutions, and collaborating with cross-functional teams. A commitment to system reliability and performance excellence is essential for success in this dynamic environment.

As a Subject Matter Expert, you will collaborate with and guide your team to achieve performance targets. You will be instrumental in team decision-making and engaging with various departments to contribute to key strategic choices.

Your responsibilities will include providing effective solutions to immediate team challenges and extending support across multiple organizational units. You will coordinate closely with stakeholders to ensure support activities align perfectly with business objectives. Additionally, you will mentor junior colleagues, fostering their technical growth and problem-solving capabilities, and actively drive initiatives for continuous improvement in support processes and system stability.

This role requires a minimum of 3 years of experience. A strong command of O9 Solutions is essential for this position.

We are looking for candidates with robust analytical and problem-solving skills to effectively diagnose and resolve complex software issues. Prior experience in monitoring and maintaining enterprise-level software applications is highly valued. The ability to collaborate effectively across different teams to ensure clear communication and efficient issue resolution is a must.

Familiarity with incident management protocols and root cause analysis methodologies is beneficial. Excellent organizational skills are required to efficiently manage multiple tasks and competing priorities. A full-time education spanning 15 years is a prerequisite for this role.