Join our team as an Application Support Engineer, where you'll be instrumental in identifying and resolving complex issues across critical business systems. This role involves acting as a software detective, providing dynamic support to ensure the smooth operation of our applications.

You will collaborate with colleagues to troubleshoot problems, analyze system performance, and implement solutions that enhance functionality and user experience. Engaging with stakeholders to understand their challenges and deliver effective resolutions will be a key part of your responsibilities.

As an Application Support Engineer, you will be expected to operate with a high degree of independence, aiming to become a subject matter expert.

Key responsibilities include: - Actively participating and contributing to team discussions. - Developing and implementing solutions for work-related challenges. - Assisting in documenting processes and procedures to build team knowledge. - Gathering requirements from stakeholders and providing feedback on system performance.

This role requires a minimum of 3 years of experience with Epic Systems. A strong foundation in Willow Inpatient certification is essential.

Ideal candidates will possess excellent analytical skills for diagnosing and resolving software issues, along with proven experience in troubleshooting and application debugging. Familiarity with system integration and data flow management is also important. The ability to clearly communicate technical information to non-technical audiences is crucial.