Seeking a skilled Application Support Engineer to act as a software detective, identifying and resolving issues across critical business systems. This role involves a dynamic service approach to ensure system stability and performance.

This position offers an exciting opportunity to contribute to AI-driven solution design and delivery. You will leverage Generative and Agentic AI frameworks to tackle complex business challenges, automate processes, and integrate intelligent insights for measurable business impact.

- Identify and resolve issues within multiple components of critical business systems. - Lead AI-driven solution design and delivery by applying GenAI and Agentic AI. - Address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows. - Perform independently and become a subject matter expert (SME). - Actively participate and contribute in team discussions and problem-solving.

- Minimum of 3 years of experience is required. - Must possess a strong grasp of Microsoft Cloud Enterprise Architecture. - Proficiency in Generative and Agentic AI, prompt engineering, and AI evaluation frameworks is essential. - Ability to align AI capabilities with business objectives, ensuring scalability, responsible use, and tangible value. - A foundational understanding of cloud computing principles and architecture is necessary. - Familiarity with application support and troubleshooting methodologies is expected.