As an Application Support Engineer, you will act as a software detective, providing a dynamic service by identifying and resolving issues within multiple components of critical business systems. This role demands a proactive approach to ensuring the smooth operation and reliability of essential applications.

You will continuously monitor system performance, collaborate with diverse teams, and deliver timely solutions. This position is crucial for maintaining system integrity and optimal performance in a fast-paced environment.

Perform independently and strive to become a Subject Matter Expert (SME). Actively participate and contribute to team discussions and problem-solving sessions. Collaborate with cross-functional teams to understand system needs and troubleshoot complex issues. Document findings and solutions to foster knowledge sharing and continuous improvement. Assist with system updates and enhancements to boost overall functionality. Support junior team members by sharing expertise and offering guidance.

Possess proficiency in Electronic Medical Records (EMR) and a minimum of 2 years of experience in this domain. Demonstrate strong analytical and problem-solving abilities for effective software issue diagnosis and resolution. Experience with system monitoring tools and incident management processes is expected. Effectively communicate technical information to both technical and non-technical stakeholders. Familiarity with software lifecycle and support methodologies within healthcare applications is beneficial. Ability to work under pressure, manage multiple tasks concurrently, and maintain meticulous attention to detail.