Join our team as an Application Support Engineer and become a crucial part of our software detective unit. You will be instrumental in identifying and resolving issues across various components of our critical business systems, ensuring seamless operations and maximum reliability.

This dynamic role involves a proactive approach to troubleshooting, where you'll analyze system performance, diagnose complex faults, and implement effective solutions. You will collaborate with diverse teams to maintain business continuity and enhance overall system performance, making a significant impact on our technological infrastructure.

Independently handle support tasks and grow into a subject matter expert (SME). Actively participate and contribute to team discussions to drive collective problem-solving. Provide innovative solutions to technical challenges that arise in daily work. Collaborate with cross-functional teams to gather essential information for troubleshooting. Clearly document all findings and resolutions to facilitate knowledge sharing. Contribute to the continuous enhancement of support processes and tools. Deliver timely updates to stakeholders on issue status and resolution progress.

A minimum of 3 years of experience is required for this role. Proficiency in Oracle Service Cloud Field Service Management is essential. Demonstrated strong analytical and problem-solving skills for effective software issue resolution. Experience with incident management and root cause analysis in enterprise software environments is expected. Ability to work with multiple software components and understand their interdependencies is crucial. Excellent communication skills are necessary for interacting with both technical and business teams. Familiarity with monitoring tools and techniques for proactive system anomaly identification is beneficial. A total of 15 years of full-time education is a mandatory requirement.