As an Application Support Engineer, you will act as a software detective, identifying and resolving issues within critical business systems. This role involves dynamic service delivery, ensuring the smooth operation of essential applications.

You will proactively investigate system irregularities, provide timely solutions, and maintain efficient workflows. The position requires continuous monitoring, effective collaboration with various teams, and a strong commitment to application reliability.

Independently perform duties and develop expertise to become a Subject Matter Expert (SME). Actively participate and contribute to team discussions and problem-solving sessions. Collaborate with cross-functional teams to understand system challenges and implement effective resolutions. Document and clearly communicate findings and solutions to stakeholders for knowledge sharing. Assist in the ongoing improvement of support processes to enhance system stability and user satisfaction.

Proficiency in SAP SCM APO Advanced Planning & Optimization is essential. Possess strong analytical skills for diagnosing and troubleshooting complex software issues in supply chain management. Demonstrate experience in monitoring and maintaining the performance of critical business applications. Ability to understand interdependencies between various system components for comprehensive support. Excellent problem-solving capabilities complemented by effective communication skills for liaising with both technical and non-technical teams. A minimum of 3 years of experience is required. A 15-year full-time education is mandatory.