Join our team as an Application Support Engineer, where you will act as a crucial software detective. Your role will involve providing dynamic service to identify and resolve issues within complex business systems. This position requires a strong foundation in Microsoft Cloud Enterprise Architecture, enabling you to contribute significantly to system stability and performance.

You will be instrumental in leading AI-driven solution design and delivery, applying Generative and Agentic AI to tackle intricate business challenges. Your contributions will involve automating processes and integrating intelligent insights into enterprise workflows for measurable business impact.

Independently perform and become a subject matter expert. Actively participate and contribute in team discussions. Provide solutions to work-related problems and assist in developing and implementing best practices for application support.

Collaborate with cross-functional teams to enhance system performance and reliability, ensuring seamless operation of critical business applications.

A minimum of 3 years of experience is mandatory, with a focus on Microsoft Cloud Enterprise Architecture. A solid understanding of cloud computing principles and architecture is essential.

Proficiency in application support and troubleshooting methodologies, alongside familiarity with system monitoring tools and performance optimization techniques, is required. The ability to clearly document technical processes and solutions is also key.

This role necessitates a 15-year full-time education. You should possess a strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks, aligning AI capabilities with business objectives for scalable, responsible, and valuable outcomes.