Join our team as an Application Support Engineer and step into the role of a software detective. You'll be instrumental in identifying and resolving complex issues across various components of our critical business systems, ensuring seamless operation and stability. This dynamic position demands a proactive approach to monitoring system health, diagnosing problems, and collaborating with diverse teams to maintain operational efficiency and support business continuity.

- Investigate and resolve application and system issues, acting as a subject matter expert. - Actively contribute to team discussions and provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to pinpoint root causes and implement robust resolutions. - Clearly document and communicate findings and solutions to all stakeholders. - Drive continuous improvements in support processes and tools. - Mentor and guide junior team members, fostering their professional development.

- Minimum of 3 years of experience is required, with a specific focus on Microsoft Azure OpenAI Service. - Demonstrated proficiency in cloud-based service management and troubleshooting. - Possess strong analytical and problem-solving skills to tackle complex system issues. - Familiarity with monitoring tools and incident management platforms is essential. - Ability to thrive in a fast-paced, dynamic work environment. - Excellent communication skills for effective interaction with both technical and non-technical stakeholders. - A complete 15 years of full-time education is a mandatory requirement for this role.