As an Application Support Engineer, you will act as a software detective, providing dynamic service to identify and resolve issues within critical business systems. Your role involves collaborating with teams to troubleshoot software problems, analyzing system performance, and ensuring seamless operation of all components. You will also be responsible for documenting solutions and offering insights to enhance system efficiency, all while delivering exceptional service to users and stakeholders.

Expected to perform independently and become a subject matter expert.

Actively contribute to team discussions and problem-solving initiatives.

Assist in developing and implementing best practices for system support.

Provide training and guidance to junior team members on effective troubleshooting techniques.

A minimum of 3 years of experience is required for this role.

Must possess proficiency in Graph Databases.

Requires a strong understanding of database management and optimization techniques.

Experience in troubleshooting and resolving software issues within complex systems is necessary.

Familiarity with system monitoring tools and performance analysis is beneficial.

Ability to collaborate effectively within a team environment and communicate clearly is essential.

A foundational education spanning 15 full-time years is required.