Join our team as an Application Support Engineer and become a vital part of our critical business systems. In this dynamic role, you'll act as a software detective, meticulously identifying and resolving issues across multiple system components. Your proactive approach will ensure the smooth and reliable operation of essential applications, contributing significantly to system performance and stability.

This position demands continuous monitoring, effective collaboration with diverse teams, and the timely delivery of robust solutions. You will be instrumental in maintaining the integrity and efficiency of our complex IT landscape, requiring sharp analytical skills and a commitment to excellence in a fast-paced environment.

- Take ownership of system issues, aiming to become a subject matter expert. - Actively participate and contribute valuable insights during team discussions. - Develop and implement effective solutions to address technical challenges. - Collaborate with cross-functional teams to understand system intricacies and implement resolutions. - Create comprehensive documentation for troubleshooting steps and solutions to build a knowledge base. - Mentor junior team members by sharing expertise and providing guidance. - Proactively monitor system performance to anticipate and mitigate potential risks or failures.

- A minimum of 2 years of experience is required, with a strong focus on Epic Systems. - Possess a solid foundation in analyzing and resolving software issues through strong problem-solving skills. - Demonstrate proficiency with system monitoring tools and established incident management processes. - Communicate technical concepts effectively to both technical and non-technical audiences. - Familiarity with software development lifecycles and support methodologies is beneficial. - Ability to manage multiple priorities independently in a fast-paced setting is essential. - A full-time education spanning 15 years is a prerequisite for this role.