Step into the role of an Application Support Engineer, where you'll act as a crucial software detective. Your primary mission will be to identify and resolve issues within critical business systems, ensuring their seamless operation. This dynamic position involves providing a proactive service, tackling challenges across multiple system components.

You will be instrumental in maintaining the stability and performance of essential applications. This requires continuous monitoring, in-depth analysis, and close collaboration with various teams to enhance overall business process efficiency.

As an Application Support Engineer, you are expected to operate independently and become a subject matter expert (SME).

Key responsibilities include active participation and contribution in team discussions, developing innovative solutions to work-related challenges, and collaborating effectively with cross-functional teams. You will also be responsible for documenting findings and resolutions to build a comprehensive knowledge base, assisting in system updates and enhancements, and mentoring junior team members by sharing expertise and providing guidance.

This role requires a minimum of 3 years of dedicated experience with Oracle Sales Cloud Sales Force Automation.

Essential technical proficiency includes strong problem-solving skills focused on diagnosing and rectifying software issues, coupled with experience in monitoring and maintaining enterprise-level business applications. The ability to analyze system logs and performance metrics is crucial for identifying root causes. Familiarity with software lifecycle processes and incident management is expected, alongside effective communication skills for collaborating with diverse stakeholders.