As an Application Support Engineer, you will embody the role of a software detective, delivering dynamic service to identify and resolve issues within critical business systems. Your primary focus will be on ensuring the smooth operation of essential applications through proactive troubleshooting and effective problem-solving.

You will collaborate closely with various teams, analyze system performance, and implement robust solutions to boost system reliability and efficiency. This pivotal role is key to maintaining business integrity and empowering users with seamless software functionality. A strong understanding of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks is essential. You will align AI capabilities with business goals, ensuring scalability, responsible usage, and tangible value realization.

Independently drive tasks and aspire to become a subject matter expert. Actively participate and contribute to team discussions. Provide effective solutions to work-related challenges. Assist in documenting processes and solutions to enhance team knowledge sharing. Commit to continuous learning to stay abreast of the latest technological advancements and methodologies.

A minimum of 3 years of dedicated experience in Google Cloud Vertex AI Model Development is mandatory. Demonstrate a strong command of cloud computing principles and practices. Possess hands-on experience with deploying and managing machine learning models. Familiarity with troubleshooting and debugging diverse software applications is expected. Ability to thrive in a collaborative, team-oriented work environment is crucial.