Step into the role of an Application Support Engineer, where you'll be a crucial software detective for our critical business systems. This dynamic position involves identifying and resolving issues across multiple system components, ensuring seamless operations. You'll proactively monitor and investigate potential problems, collaborating across teams to maintain high service levels. Adaptability and vigilance are key as you manage complex challenges to uphold system stability and efficiency.

- Take ownership of tasks and aim to become a subject matter expert. - Actively contribute to team discussions and problem-solving. - Develop and implement effective solutions to work-related challenges. - Partner with diverse teams to gather essential information and troubleshoot system issues. - Document findings and solutions meticulously to promote knowledge sharing and continuous improvement. - Support the enhancement of system reliability through process improvements. - Mentor and guide junior team members, sharing valuable knowledge.

- Demonstrated proficiency in Splunk is essential. - Possess strong analytical capabilities for efficient software issue diagnosis and resolution. - Experience in system health monitoring and maintenance using relevant tools. - Ability to interpret system logs and data to pinpoint root causes of problems. - Excellent communication skills for effective collaboration with technical and non-technical stakeholders. - Familiarity with incident and problem management frameworks. - A minimum of 2 years of dedicated Splunk experience is required. - This role requires 15 years of full-time education.