As an Application Support Engineer, you will be instrumental in identifying and resolving issues within critical business systems. This role requires a keen eye for detail and a proactive approach to ensuring the smooth operation of complex applications. You will act as a software detective, analyzing system behavior and providing dynamic service to our clients.

This position is designed for an individual who can operate independently and become a subject matter expert. Your contributions to team discussions and problem-solving will be highly valued. The role involves collaborating with cross-functional teams to address system requirements and troubleshoot intricate challenges, ultimately enhancing system reliability.

Take ownership of system issues, functioning as a subject matter expert within the team. Actively participate and contribute to team discussions, fostering a collaborative environment. Provide effective solutions to work-related problems, ensuring timely resolution. Collaborate with various departments to understand system needs and resolve complex technical issues. Document all findings and implemented solutions to facilitate knowledge sharing and improve support processes. Assist with the deployment of system updates and patches, enhancing functionality and security. Offer guidance and share expertise with junior team members, promoting their development.

A minimum of 3 years of dedicated experience with O9 Solutions is essential for this role. Possess strong analytical and problem-solving capabilities to effectively diagnose and rectify software defects. Demonstrate experience in monitoring and maintaining enterprise-level software applications. Exhibit the ability to clearly articulate technical information to both technical and non-technical audiences. Familiarity with system integration principles and understanding data flow within intricate business environments. Ability to perform effectively under pressure, managing multiple priorities in a fast-paced setting. A foundational education of 15 years of full-time study is required.