As an Application Support Engineer, your primary role is to act as a software detective. You will diligently identify and resolve issues within critical business systems, ensuring their seamless operation. This dynamic service involves continuous monitoring and a proactive approach to maintaining system reliability and performance. Collaboration with various teams is key to delivering timely solutions and supporting essential applications.

- Perform independently and strive to become a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to ensure smooth integration and functionality of business systems. - Document and clearly communicate findings and resolutions to stakeholders. - Assist in developing and implementing process improvements for enhanced system support efficiency. - Support junior team members through knowledge sharing and guidance.

A minimum of 2-5 years of experience is required, with at least 3 years specifically in Epic Systems. A strong foundation in analytical and problem-solving is crucial for diagnosing complex software issues. Familiarity with system monitoring tools and incident management processes is expected. The ability to manage multiple priorities in a fast-paced environment and excellent communication skills for interacting with diverse stakeholders are essential. A comprehensive 15 years of full-time education is a prerequisite for this role.