Join our team as an Application Support Engineer and play a crucial role in maintaining the health of our critical business systems. You will act as a software detective, identifying and resolving complex issues across multiple application components. This dynamic position requires a proactive mindset, sharp analytical skills, and a commitment to ensuring system stability and efficient operations.

This role involves close collaboration with cross-functional teams to understand system needs and deliver effective solutions. You'll contribute to building a valuable knowledge base, continuously improve support processes, and potentially mentor junior team members, fostering professional development within the team.

- Investigate and resolve issues within critical business systems, acting as a software detective. - Monitor system performance and diagnose problems to ensure smooth application operation. - Collaborate with various teams to understand system requirements and troubleshoot complex challenges. - Document findings and solutions to create a comprehensive knowledge base. - Contribute to the ongoing enhancement of support tools and methodologies. - Provide support and guidance to junior engineers, promoting team growth.

- Minimum 3 years of experience in Application Support, specifically with Python Frameworks. - Proven ability to debug and troubleshoot applications built on Python frameworks. - Solid understanding of the software development lifecycle and support best practices. - Skilled in analyzing logs and system metrics to pinpoint root causes of issues. - Familiarity with version control systems (e.g., Git) and deployment procedures. - Excellent communication skills for effective interaction with both technical and non-technical stakeholders. - A strong educational background with 15 years of full-time education is required.