Become a crucial part of our team as an Application Support Engineer, where you'll act as a software detective. Your primary focus will be identifying and resolving issues within critical business systems, ensuring seamless operations. This role demands a proactive and analytical approach to system monitoring, problem-solving, and delivering effective solutions.

You will be instrumental in maintaining the reliability and efficiency of our applications. The position offers an opportunity to deepen your expertise in system performance and collaborate across teams to uphold service quality.

As an Application Support Engineer, you are expected to operate independently and become a subject matter expert (SME). You will actively participate in team discussions and contribute to finding innovative solutions for work-related challenges. Collaborate with cross-functional teams to understand system interdependencies and the impact of various issues. Maintain clear documentation of findings and resolutions to facilitate knowledge sharing and future troubleshooting efforts. Assist in refining support processes to elevate the overall quality of services provided. Provide mentorship and support to junior team members, aiding in their professional development.

This role requires a minimum of 3 years of experience, with a strong emphasis on Test Automation Strategy. Candidates should possess robust analytical skills for diagnosing and resolving complex software issues. Familiarity with monitoring tools and techniques for tracking system health and performance is essential. Demonstrated ability to work with multiple software components and comprehend their interactions is necessary. Excellent problem-solving capabilities, particularly in root cause analysis, are expected. Effective communication skills are vital for conveying technical information to diverse audiences. A foundational education of 15 full-time years is a prerequisite for this position.