Step into the role of an Application Support Engineer, acting as a crucial software detective for our critical business systems. You'll provide dynamic service, identifying and resolving issues across multiple system components. This role is vital for ensuring the smooth operation of applications that underpin our business.

Your daily activities will involve deep collaboration with team members to diagnose software problems, meticulously analyze system performance, and guarantee that applications function optimally. You'll also engage directly with users to understand their challenges and implement effective solutions that boost system functionality and enhance their overall experience.

Take ownership of issues and aim to become a subject matter expert in your domain. Actively participate and contribute to team discussions to foster a collaborative problem-solving environment. Develop and implement innovative solutions to address work-related challenges, driving continuous improvement.

Play a key role in enhancing application support processes for greater efficiency. Contribute to the development and implementation of application support strategies. Provide essential training and support to junior team members, fostering their skill development and knowledge base.

A minimum of 3 years of experience specifically with Epic Systems is required for this position. Strong analytical and problem-solving abilities are essential for diagnosing and resolving complex software issues. Proficiency with system monitoring tools is necessary to ensure optimal application performance.

Demonstrated ability to document processes clearly and create user guides for enhanced understanding. Familiarity with database management principles and query languages is important for supporting application functionality. A foundational education of 15 years of full-time study is a prerequisite.