This role centers on acting as a software detective, providing dynamic service by identifying and resolving issues within critical business systems. You will be instrumental in ensuring the smooth operation of essential applications through proactive problem-solving and in-depth analysis.

Your day-to-day activities will involve continuous monitoring, close collaboration with diverse teams, and delivering timely, effective solutions. The objective is to maintain system reliability and peak performance in a constantly evolving technological landscape.

As an Application Support Engineer, you are expected to operate independently and evolve into a subject matter expert. Active participation and insightful contributions during team discussions are highly valued.

You will be responsible for providing robust solutions to work-related challenges and collaborating with cross-functional teams to address system complexities. Documenting troubleshooting steps and solutions will build a valuable knowledge base, while assisting in the continuous refinement of support processes will enhance overall service quality and efficiency.

A minimum of 3 years of experience with Epic Systems is required for this position. You should possess strong analytical and problem-solving capabilities to diagnose and resolve complex software issues effectively.

Proficiency in system monitoring tools and techniques is essential for ensuring optimal application performance. The ability to communicate technical information clearly to both technical and non-technical audiences is crucial. Familiarity with software lifecycle processes and incident management practices is also expected.