Join our team as an Application Support Engineer and step into the role of a software detective. You will provide dynamic service, expertly identifying and resolving issues across various components of our critical business systems. Your contributions will be key to ensuring smooth and efficient system operations and enhancing overall application performance.

You will collaborate with team members on troubleshooting software problems, engage with users to understand their unique challenges, and diligently implement effective solutions. This role is focused on delivering high-quality service to support robust business operations.

This position requires independent performance and the development of Subject Matter Expertise (SME).

Key responsibilities include: - Active participation and contribution in team discussions. - Providing effective solutions to work-related problems. - Assisting in the documentation of processes and solutions to enrich team knowledge. - Engaging with stakeholders to gather feedback and drive improvements in application functionality.

A minimum of 2 years of experience with EPIC Systems is essential for this role.

We are looking for candidates with: - Certified proficiency in Mychart. - Certification in Resolute Hospital Billing. - Strong analytical abilities for diagnosing and resolving software issues. - Proven experience in troubleshooting and debugging applications. - Familiarity with system integration and data flow management principles. - The capacity to communicate technical information clearly to non-technical audiences.

A 15-year full-time education is a prerequisite.