Join our team as an Application Support Engineer and become a crucial part of our critical business systems. In this role, you will act as a software detective, dedicated to identifying and resolving issues across multiple components. Your dynamic service will ensure the smooth operation and stability of our essential business platforms, demanding vigilance and proactive engagement.

This position requires a skilled professional to maintain system integrity and support business continuity through expert troubleshooting and effective problem resolution. You'll contribute to an environment where system stability is paramount and proactive support is key to success.

- Take ownership of issues, aiming to become a Subject Matter Expert (SME). - Actively participate and contribute valuable insights during team discussions and problem-solving sessions. - Collaborate with various cross-functional teams to achieve timely resolution of system issues, minimizing any potential downtime. - Clearly document and communicate technical findings and implemented solutions to both technical and non-technical stakeholders. - Contribute to the ongoing enhancement of support processes and tools to improve overall service delivery efficiency. - Offer guidance and support to junior team members, promoting knowledge sharing and professional growth within the team.

- A minimum of 2 years of hands-on experience with ServiceNow IT Service Management (ITSM) is essential. - A strong foundation in IT service management principles and industry best practices is required. - Demonstrated experience in incident, problem, and change management within IT service environments is necessary. - Proven ability to analyze system logs and effectively troubleshoot complex technical challenges. - Familiarity with ServiceNow's configuration management and service catalog management functionalities is beneficial. - Excellent communication and interpersonal skills to effectively engage with diverse teams and stakeholders.