As an Application Support Engineer, you'll be the go-to expert for resolving issues within critical business systems. This role involves acting as a software detective to identify and solve problems across multiple system components. You will proactively monitor system performance, pinpoint anomalies, and ensure the seamless operation of essential applications. Collaboration with cross-functional teams is key to understanding system behaviors and delivering timely solutions that maintain business continuity and enhance system reliability.

This position requires a proactive approach to monitoring system performance, identifying anomalies, and ensuring smooth operation of critical applications. The role demands collaboration with different teams to understand system behaviors and deliver timely solutions that maintain business continuity and enhance system reliability.

Independently perform duties and become a Subject Matter Expert (SME). Actively participate and contribute to team discussions. Provide effective solutions to work-related problems. Collaborate with various teams to gather information and troubleshoot complex system issues. Document all findings and resolutions clearly for knowledge sharing. Contribute to the continuous improvement of support processes and tools. Provide timely status updates to stakeholders on issue resolution progress.

A minimum of 3 years of experience with Aveva OSIsoft PI is essential. Proficiency in Aveva OSIsoft PI is a core requirement. Experience with system monitoring and incident management tools related to Aveva OSIsoft PI is beneficial. Strong analytical skills are needed for effective software and system issue diagnosis. Ability to interpret system logs and performance metrics to identify root causes is important. A foundation in database management and querying is helpful for data integrity. Good communication skills are necessary for interacting with technical and non-technical stakeholders. Candidates must have completed 15 years of full-time education.