Become a vital part of our team as an Application Support Engineer, functioning as a 'software detective' to identify and resolve complex issues within critical business systems. This dynamic role emphasizes a proactive approach to problem-solving, ensuring the seamless operation and peak performance of our essential applications. Continuous system monitoring, close collaboration with diverse teams, and the delivery of swift, effective solutions are key to maintaining system reliability in a fast-paced environment.

- Act as a subject matter expert, performing duties independently. - Actively contribute to team discussions and provide valuable input. - Develop and implement effective solutions for work-related challenges. - Collaborate with cross-functional teams to ensure integrated system functionality. - Clearly document and communicate findings and resolutions to stakeholders. - Drive process improvements to boost system support efficiency. - Mentor and support junior team members, fostering a culture of knowledge sharing.

- Minimum of 3 years of dedicated experience in Epic Systems. - Proven ability to troubleshoot and resolve complex software issues. - Experience with system monitoring tools and incident management protocols. - Skill in analyzing logs and system data to pinpoint root causes. - Excellent communication skills for effective interaction with technical and non-technical audiences. - Familiarity with healthcare information systems and operational workflows is advantageous.