Step into the role of an Application Support Engineer, where you'll be a key player in maintaining the integrity of critical business systems. Your primary function will involve a dynamic approach to identifying and resolving issues across various system components, acting as a crucial problem-solver.

This position demands a proactive mindset for problem identification, in-depth analysis of system behavior, and ensuring the seamless operation of essential applications. You will be responsible for continuous system monitoring, effective collaboration with diverse teams, and delivering prompt solutions to uphold system reliability and performance.

As an integral team member, you will be expected to contribute independently and grow into a Subject Matter Expert (SME).

Key responsibilities include: - Actively participating and contributing to team discussions. - Developing and providing effective solutions to work-related challenges. - Collaborating with cross-functional teams to grasp system requirements and troubleshoot intricate issues. - Maintaining clear documentation of findings and solutions to facilitate knowledge sharing. - Supporting junior team members through guidance and knowledge transfer.

This role requires a solid foundation in Epic Systems, coupled with strong analytical and problem-solving capabilities for effective software issue diagnosis and resolution.

Essential qualifications and skills include: - Minimum of 2 years of experience, specifically with Epic Systems. - Proficiency in utilizing system monitoring tools and adhering to incident management protocols. - The ability to articulate technical information clearly to both technical and non-technical audiences. - Familiarity with the software development lifecycle and support methodologies. - A 15-year full-time education is mandatory. - Capability to perform under pressure and manage multiple tasks in a fast-paced setting.