Join our team as an Application Support Engineer and act as a software detective! You will be instrumental in identifying and resolving issues within critical business systems, ensuring their seamless operation. This dynamic role demands a proactive approach to problem-solving and a commitment to maintaining system reliability and performance. Collaboration with cross-functional teams and continuous monitoring are key aspects of ensuring our applications function optimally.

Independently become a subject matter expert (SME) and actively contribute to team discussions. Provide effective solutions to work-related challenges and collaborate with various departments to ensure system integration and functionality. Clearly document and communicate findings and resolutions to all stakeholders. Assist in enhancing system support efficiency through process improvements and mentor junior team members by sharing knowledge and guidance.

We require a minimum of 2 years of experience, specifically with proficiency in Epic Systems. Strong analytical and problem-solving skills are essential for diagnosing complex software issues. Familiarity with system monitoring and incident management tools is beneficial. The ability to manage multiple priorities in a fast-paced environment and excellent communication skills for interacting with both technical and non-technical audiences are crucial. A foundational understanding of software lifecycle processes and support methodologies is expected.