Join our team as an Application Support Engineer and become a crucial part of maintaining the health and performance of our essential business systems. In this dynamic role, you will act as a software detective, identifying and resolving issues across multiple system components. Your expertise will be vital in ensuring seamless operations and supporting business continuity. This position offers an excellent opportunity to deepen your technical skills and contribute to a collaborative environment.

Your role will involve independent problem-solving and contributing to team discussions as a Subject Matter Expert (SME). You will actively participate in providing solutions to complex work-related issues and collaborate with cross-functional teams to ensure effective communication and swift resolution of technical challenges. Key responsibilities include documenting troubleshooting procedures to build a comprehensive knowledge base, assisting in the continuous enhancement of support processes and tools, and mentoring junior team members to foster their professional development.

This position requires a strong proficiency in Generative AI as a must-have skill. Additionally, experience with Python and Machine Learning (ML) is highly desirable. You should possess robust analytical skills for diagnosing and resolving intricate software issues, with the ability to work with large datasets and understand complex system interactions. Familiarity with software debugging tools and effective communication skills to articulate technical information clearly are also essential. A minimum of 3 years of experience in Generative AI is mandatory, along with a foundational education of 15 full-time years.