As an Application Support Engineer, you will embody the role of a software detective, delivering a dynamic service to identify and resolve issues across various components of critical business systems. This pivotal role involves close collaboration with diverse teams to troubleshoot and rectify software-related challenges, ensuring the seamless operation of essential applications.

You will actively participate in problem-solving initiatives, conduct in-depth system performance analyses, and implement effective solutions to boost system reliability and efficiency. Your contributions are crucial for maintaining the integrity of business operations and providing users with effective guidance on software functionalities. A strong command of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks is essential. The ability to align AI capabilities with strategic business objectives, while prioritizing scalability, responsible usage, and tangible value realization, is key.

This role requires you to perform independently and evolve into a subject matter expert (SME).

You are expected to actively participate and contribute to all team discussions.

Your contributions will involve providing effective solutions to work-related problems.

You will assist in the documentation of processes and solutions, thereby enhancing team knowledge.

Continuous learning is vital to stay abreast of the latest technological advancements and methodologies.

Must-have proficiency lies in Google Cloud Vertex AI Model Development.

A strong understanding of cloud computing principles and best practices is required.

Experience in deploying and managing machine learning models is beneficial.

Familiarity with troubleshooting and debugging software applications is necessary.

An ability to work collaboratively within a team-oriented environment is essential.

The candidate must possess a minimum of 3 years of experience specifically in Google Cloud Vertex AI Model Development.

Formal education spanning 15 years of full-time study is a prerequisite for this position.