Seeking a proactive Application Support Engineer to act as a software detective, identifying and resolving issues within critical business systems. This role focuses on monitoring system performance, diagnosing problems, and ensuring the smooth operation of essential applications.

Collaboration with diverse teams is key to maintaining system stability and delivering timely solutions that enhance business continuity and efficiency. The ideal candidate will be adept at navigating complex technical landscapes and contributing to a high-performing support function.

Independently become a Subject Matter Expert (SME) and actively contribute to team discussions.

Provide innovative solutions to work-related challenges and collaborate with cross-functional teams to pinpoint root causes and implement effective resolutions.

Clearly document and communicate findings and solutions to stakeholders, while assisting in the continuous enhancement of support processes and tools.

Offer guidance and support to junior team members, fostering their professional development.

A minimum of 3 years of experience with Microsoft Azure OpenAI Service is essential.

Proficiency in cloud-based service management and troubleshooting is required, alongside strong problem-solving skills to analyze complex system issues.

Familiarity with monitoring tools and incident management platforms is beneficial. The ability to thrive in a fast-paced environment and communicate effectively with both technical and non-technical audiences is crucial.

A 15-year full-time education is a prerequisite for this role.