As an Application Support Engineer, you will embody the role of a software detective, providing a dynamic service focused on identifying and resolving issues within critical business systems.

Your typical day will involve close collaboration with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will actively participate in problem-solving, analyze system performance, and implement solutions to boost system reliability and efficiency.

This pivotal role is key to maintaining the integrity of business operations and effectively supporting users in navigating software functionalities. A strong command of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks is essential. You'll align AI capabilities with business objectives, ensuring scalability, responsible usage, and tangible value realization.

Take ownership and evolve into a Subject Matter Expert (SME). Actively participate and contribute to team discussions. Provide effective solutions to work-related challenges. Assist in documenting processes and solutions to enrich team knowledge. Engage in continuous learning to stay abreast of the latest technologies and methodologies.

A minimum of 3 years of experience in Google Cloud Vertex AI Model Development is mandatory. Demonstrated proficiency in Google Cloud Vertex AI Model Development. Solid understanding of cloud computing principles and practices. Experience in deploying and managing machine learning models. Familiarity with troubleshooting and debugging software applications. Ability to thrive in a collaborative, team-oriented environment. 15 years of full-time education is required.