As an Application Support Engineer, you will serve as a critical problem-solver, identifying and resolving issues within complex business systems. This role involves acting as a software detective to ensure the seamless operation of essential applications. You will proactively monitor system health, troubleshoot anomalies, and collaborate with various teams to maintain optimal performance and stability, directly contributing to overarching business goals.

This position emphasizes independent performance and the development of subject matter expertise. Active participation in team discussions and contributing to innovative solutions are highly valued. You will collaborate with cross-functional teams to expedite the resolution of system issues, documenting and clearly communicating findings and solutions to stakeholders. Additionally, you will support process improvements to bolster system reliability and mentor junior team members through knowledge sharing and guidance.

- Perform independently and develop into a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with diverse teams to ensure swift resolution of system issues. - Clearly document and communicate findings and solutions to all stakeholders. - Aid in the development and implementation of process enhancements for improved system reliability. - Support and guide junior team members by sharing knowledge and offering mentorship.

Candidates are expected to be certified in Beaker AP and CP, demonstrating a strong proficiency in these specific areas. Essential skills include robust problem-solving capabilities for diagnosing and rectifying software issues, alongside experience in monitoring and maintaining critical business applications. The ability to analyze system logs and performance metrics to pinpoint root causes is crucial. Effective communication skills are necessary for interacting with both technical and non-technical audiences. Familiarity with standard software support tools and ticketing systems is also required. A minimum of 3 years of experience specifically with Epic Systems is mandatory for this role.