Embark on a vital role as an Application Support Engineer, functioning as a software detective to identify and resolve issues across critical business systems. This position demands a proactive approach to monitoring, diagnosing, and ensuring the smooth operation of complex applications. You will be instrumental in maintaining service reliability and supporting business continuity through effective problem-solving and system analysis.

Your daily activities will involve deep dives into system behavior, actively seeking out anomalies and implementing timely solutions. This role requires a keen eye for detail and the ability to work with various system components to uphold performance standards. Continuous engagement with system performance metrics and user feedback will be key to your success in this dynamic environment.

Independently drive issue resolution and become a subject matter expert in supported applications. Actively contribute to team discussions and collaborate on innovative solutions for complex work-related challenges.

Work closely with cross-functional teams to guarantee seamless integration and robust support for business applications. Clearly document and communicate all findings and resolutions to stakeholders and team members, ensuring transparency and shared understanding. Contribute to the development and implementation of process enhancements aimed at improving system stability and overall performance.

A minimum of 3 years of experience is required, with a strong focus on Neo4j. You should possess a comprehensive understanding of graph database concepts and data modeling, coupled with the ability to troubleshoot and resolve intricate issues within database environments. Familiarity with query optimization and performance tuning in graph databases is essential.

Develop strong analytical skills to effectively interpret system logs and diagnose problems. Experience working with monitoring tools and incident management systems is also expected. A solid foundation of 15 years of full-time education is a prerequisite for this role.