Join our team as an Application Support Engineer and become a key player in maintaining the health and efficiency of critical business systems. This role involves acting as a software detective, identifying and resolving issues across various system components to ensure seamless operations.

We are seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks. This position offers an exciting opportunity to drive innovation, enhance efficiency, and transform business processes.

As an Application Support Engineer, you will provide dynamic service by identifying and solving issues within critical business systems. You'll be expected to perform independently and become a subject matter expert, actively contributing to team discussions and offering solutions to complex work-related problems.

Your role will also involve assisting in the development and implementation of best practices for application support and collaborating with cross-functional teams to enhance system performance and reliability. You will lead AI-driven solution design and delivery, applying GenAI and Agentic AI to address business challenges and integrate intelligent insights.

The ideal candidate possesses a strong proficiency in Microsoft Cloud Enterprise Architecture. A solid understanding of cloud computing principles, architecture, and application support methodologies is essential.

Familiarity with system monitoring tools, performance optimization techniques, and the ability to clearly document technical processes are also required. Experience with Generative and Agentic AI, prompt engineering, and AI evaluation frameworks is highly valued. A minimum of 2-5 years of relevant experience is expected, along with a 15-year full-time education.