Embark on a mission as an Application Support Engineer, where you'll act as a software detective, providing dynamic service to identify and resolve issues within critical business systems. This role is pivotal in ensuring the seamless operation of essential applications. Your day-to-day will involve proactive problem-solving, in-depth system analysis, and maintaining the reliability and performance of these vital systems.

You will be an integral part of a team dedicated to continuous monitoring and collaborative problem-solving. Delivering timely and effective solutions is key to maintaining system integrity. This position offers an opportunity to make a significant impact in a fast-paced and evolving environment.

Take ownership of your work, striving to become a subject matter expert in your domain. Actively contribute to team discussions, bringing insightful perspectives and solutions to challenges.

Collaborate effectively with cross-functional teams to grasp system requirements and adeptly troubleshoot complex issues. Clearly document your findings and implemented solutions to foster knowledge sharing and assist future problem-solving efforts. Participate in system updates and enhancements to boost overall functionality. Mentor and support junior team members by sharing your expertise and providing guidance.

A foundational requirement for this role is a minimum of 2 years of experience, with a strong emphasis on proficiency in Epic Systems. You should possess robust analytical and problem-solving skills to effectively diagnose and resolve software defects.

Familiarity with system monitoring tools and incident management processes is essential. The ability to articulate technical information clearly to diverse audiences, both technical and non-technical, is crucial. Experience with software lifecycle and support methodologies, coupled with the capacity to perform under pressure and manage multiple priorities, will set you up for success in this dynamic setting.