This role focuses on acting as a software detective, diligently identifying and resolving issues within complex business systems. You will be instrumental in ensuring the smooth and efficient operation of critical applications by providing dynamic support.

Your primary responsibility will be to investigate, diagnose, and resolve technical problems, contributing to the overall stability and performance of our enterprise software solutions. This involves a proactive approach to system monitoring and incident management.

As an Application Support Engineer, you will independently address system challenges and aim to become a subject matter expert. Active engagement in team discussions and collaborative problem-solving are key.

You will contribute to devising effective solutions, work closely with cross-functional teams to expedite issue resolution, and clearly document findings. Furthermore, you will support continuous improvements in support processes and mentor junior team members.

A minimum of 3 years of experience with SAP Concur is essential for this role. Strong troubleshooting and analytical skills are required to diagnose and resolve complex technical issues within enterprise software.

Proficiency in system monitoring tools, incident management, and log analysis is expected. Excellent communication abilities to liaise with both technical and non-technical stakeholders are crucial. A solid understanding of business process workflows and their impact on software performance is also necessary.