Join NTT DATA, a global leader in IT services, and contribute to innovative solutions within the healthcare sector. We are seeking a dedicated Application Support Engineer to manage and maintain the Teladoc Telehealth Platform. This role is crucial for ensuring the seamless delivery of virtual care services by providing robust operational support and technical expertise.

This is an exciting opportunity to leverage your experience in application support and healthcare technologies to make a significant impact on patient care delivery. Be part of a forward-thinking organization committed to accelerating client success and positively impacting society through responsible innovation.

Provide comprehensive L2/L3 support for the Teladoc Telehealth Platform and its associated applications, ensuring high availability and optimal performance.

Proactively monitor system health, user experience, and critical transaction flows. Troubleshoot and resolve application issues efficiently, performing root cause analysis to prevent recurrence.

Manage incident tickets and service requests within defined SLA targets, coordinating with cross-functional teams including infrastructure, integration, and vendor support. Support production deployments, releases, and critical change management activities.

Monitor and support platform integrations, including API transactions and interface queues. Provide essential user and operational support to clinical, administrative, and operational staff, including managing user access and permissions. Assist with system administration tasks, configuration updates, and application health checks.

A minimum of 5 years of overall IT experience, with at least 2 years focused on supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions.

Proficiency in supporting telehealth and healthcare applications, with a strong understanding of REST APIs and web services. Experience with application monitoring tools, log analysis, and incident management platforms like ServiceNow is essential.

Solid knowledge of SQL queries and database troubleshooting is required, along with familiarity with HL7/FHIR healthcare integration standards. Understanding of healthcare workflows and clinical operations is highly beneficial.

Experience in a 24x7 production support environment, demonstrating strong troubleshooting and problem-solving skills, and the ability to handle critical incidents (Sev1/Sev2) effectively. Experience coordinating with global teams and vendors is also important. A Bachelor's degree in Information Technology, Engineering, or a related discipline is required.