NTT DATA is seeking a skilled Cardiology Application Support Analyst to join our team in Noida, India. This role focuses on providing essential production support, maintenance, and operational oversight for critical Cardiology and Radiology applications. You will ensure the high availability and performance of a suite of cardiac service applications, including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions. The ideal candidate possesses robust application support expertise and a strong background in healthcare systems, ready to tackle both daily operations and project-based initiatives.

This position offers an excellent opportunity to contribute to a forward-thinking organization and grow within a dynamic IT environment. We are committed to fostering an inclusive and adaptable workplace where innovation thrives.

Provide comprehensive Level 2 production support for Cardiology applications, ensuring seamless operation.

Monitor interface and error logs, conducting daily system health checks to guarantee application uptime.

Efficiently troubleshoot and resolve issues related to applications, interfaces, and servers.

Adhere to strict SLAs by actively participating in incident, problem, and change management processes.

Perform routine server maintenance, including updates, patching, and application upgrades.

Be available for overnight, after-hours, weekend, and on-call production support duties as required.

Develop and maintain essential support documentation, runbooks, and knowledge articles for team reference.

Coordinate maintenance activities and support change notification and approval workflows.

Create automation solutions for system monitoring, server health checks, and recurring operational tasks to enhance efficiency.

Independently manage small projects and enhancement requests to successful completion.

Assist in training and mentoring new team members and client staff, facilitating knowledge transfer.

Proven experience supporting healthcare applications, particularly in Cardiology, such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems.

Demonstrated expertise in production support and incident management within an IT environment.

Solid understanding of application monitoring, interface support, and advanced troubleshooting techniques.

Experience with server maintenance, patching, upgrades, and performing system health checks.

Familiarity with SLA management, change management, and problem management methodologies.

Experience with scripting, automation, or driving process improvement initiatives is highly desirable.

Possess strong analytical, troubleshooting, and clear communication skills to effectively address complex issues.

Ability to work autonomously and manage rotational, after-hours, and weekend coverage schedules.