Join NTT DATA as an Application Support Specialist focusing on Cardiology and Radiology systems. This role is crucial for ensuring the seamless operation of critical healthcare applications. You will be instrumental in maintaining system availability and resolving issues to support patient care.

This position offers the opportunity to work with cutting-edge technology in a dynamic healthcare IT environment. Be part of an innovative team dedicated to accelerating client success and making a positive impact.

Provide comprehensive Level 2 production support for Cardiology applications, including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions. Monitor system health, troubleshoot application and interface issues, and manage incidents, problems, and changes according to SLAs.

Execute routine server maintenance, apply updates and patches, and manage application upgrades. Develop and implement automation solutions for monitoring and operational tasks. Participate in on-call rotations, including after-hours and weekend support, and create essential support documentation.

Collaborate with cross-functional teams to drive service improvements and resolve issues promptly. You will also manage small projects and assist in training and mentoring new team members.

A strong background in supporting healthcare or Cardiology applications like Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems is essential. You should have proven experience in production support, incident management, and application monitoring.

Familiarity with server maintenance, patching, upgrades, and system health checks is required. A solid understanding of SLA, change, and problem management processes is also necessary. Preferred qualifications include experience with scripting, automation, and process improvement initiatives, alongside excellent analytical and communication skills. The ability to work independently and cover rotational support is key.