Join our team as a Cardiology Application Support Analyst and play a crucial role in maintaining and enhancing our vital cardiology systems. You will be instrumental in providing production support, operational oversight, and ensuring the smooth functioning of a portfolio of cardiac service applications. This role demands a proactive approach to system availability, incident resolution, and adherence to service level agreements, contributing to efficient patient care delivery.

Provide comprehensive Level 2 production support for all cardiology applications, diligently monitoring interface and error logs, and conducting daily system health checks to guarantee application uptime. You will expertly troubleshoot and resolve issues spanning applications, interfaces, and servers, actively participating in incident, problem, and change management processes. Regular server maintenance, including updates, patching, and application upgrades, will be part of your duties, alongside on-call, after-hours, and weekend support as required. Developing and maintaining essential support documentation, runbooks, and knowledge articles is key, as is coordinating maintenance activities and supporting change notification workflows. Furthermore, you will drive the development of automation solutions for system monitoring and operational tasks, manage small projects, and contribute to training and knowledge transfer for team members and clients.

We are looking for a candidate with proven experience supporting healthcare and cardiology applications such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems. A strong background in production support and incident management is essential, coupled with a solid understanding of application monitoring, interface support, and effective troubleshooting techniques. Familiarity with server maintenance, patching, upgrades, and system health checks, along with an understanding of SLA, change, and problem management processes, is required. While not mandatory, experience with scripting, automation, or process improvement initiatives is highly advantageous. Excellent analytical, troubleshooting, and communication skills are a must, as is the ability to work autonomously and adapt to rotational after-hours and weekend coverage schedules.