Join our team as a Senior Cardiology Application Support Specialist, focusing on providing comprehensive production support, maintenance, and operational oversight for a suite of critical Cardiology applications. This role is essential for ensuring the continuous availability and optimal performance of systems like Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions. You will be instrumental in resolving incidents swiftly, meeting service level agreements, and contributing to both daily operations and key project initiatives.

We are seeking a dedicated professional with a robust background in application support within healthcare environments. Your expertise will be vital in maintaining system integrity and driving service improvements across our cardiac service application portfolio. This position offers a dynamic environment where your skills in troubleshooting and system management will be highly valued.

Key responsibilities include delivering Level 2 production support for Cardiology applications, actively monitoring interface and error logs, and conducting daily system health checks. You will troubleshoot and resolve complex issues related to applications, interfaces, and servers. This role involves managing incidents, problems, and changes in line with established SLAs, alongside performing routine server maintenance, upgrades, and patching.

Expect to contribute to overnight, after-hours, weekend support, and on-call duties as required. Developing and maintaining comprehensive support documentation, runbooks, and knowledge articles is crucial. You will also coordinate maintenance activities, manage small projects independently, and assist in training and mentoring team members. Collaboration with cross-functional teams is key to ensuring seamless issue resolution and continuous service enhancement.

Prospective candidates must possess proven experience supporting healthcare or Cardiology applications such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems. A strong background in production support and incident management is essential, complemented by a solid understanding of application monitoring, interface support, and troubleshooting techniques.

Experience with server maintenance, patching, upgrades, and system health checks is required. Familiarity with SLA management, change management, and problem management processes is expected. While not mandatory, experience with scripting, automation, or process improvement initiatives is advantageous. Strong analytical, troubleshooting, and communication skills are vital, as is the ability to work independently and participate in rotational, after-hours, and weekend coverage.