Analyst - Tech Consulting - National - CNS - TC - SAP - Mumbai
EY
EY
Embark on a career journey with a global leader in professional services, dedicated to fostering a better working world. We cultivate a culture that champions training, opportunity, and creative freedom, focusing not just on your present capabilities but on your future potential. At EY, we believe your career is yours to build, offering limitless possibilities and enriching experiences to help you become your best professional self.
This role is within EY Consulting's Technology Consulting practice, which drives business transformation through innovation and technology. We adopt a human-centric approach, leveraging technology at speed and enabling innovation at scale to solve our clients' most strategic problems and deliver long-term value.
As an Analyst in Tech Consulting, your key responsibilities will involve providing comprehensive application support for SAP SF Platform and Employee Central modules. This includes managing the EC data model, workflows, and business rules, as well as maintaining MDF and Foundation Objects. You will be tasked with handling imports, resolving data inconsistencies, and troubleshooting EC configuration and provisioning issues. Support for Role-Based Permissions (RBP), business rules, MDF objects, and data imports is crucial. Additionally, you'll troubleshoot SSO, IAS/IPS authentication, and Integration Center/API issues. Monitoring scheduled jobs, resolving failures, and managing transport bundles and instance refreshes are also part of your duties, ensuring timely incident resolution within Service Level Agreements (SLAs).
To excel in this role, a minimum of 3 to 6 years of experience with SAP SF Platform and Employee Central is essential. Candidates should hold a certification in SF Employee Central and possess a strong understanding of Employee Central, the BixZ platform, RBP, business rules, workflows, MDF objects, foundation objects, and data models. Experience with 1-2 full implementation cycles is highly valued, along with knowledge of RBP, Admin Center, and integrations. Proficiency in handling OSS tickets and SLA management is required, alongside robust EC data model and business rule expertise. Prior experience in global HR AMS support engagements and strong communication and analytical skills are expected. Familiarity with support ticketing tools such as ServiceNow or Jira is also a key requirement. A Bachelor of Technology in Computer Science, Mechanical Engineering, or a Bachelor of Engineering in Electrical, coupled with 4+ years in Full Stack Development, is also sought. We seek individuals who can collaborate effectively, solve complex problems with practical solutions, and demonstrate an agile, curious, and adaptable mindset.
EY Global Delivery Services ( EY GDS)
Management Consulting