Join our dynamic team as an Analyst specializing in IT Service Management (ITSM) with a focus on ServiceNow. This role is crucial for maintaining business continuity and ensuring alignment with organizational objectives. You'll be instrumental in leveraging technology to drive functional excellence and innovation.

This position offers a unique opportunity to grow within a supportive and meritocratic environment, fostering personal and professional development. We are committed to creating a catalyst for happiness, empowering you to achieve your best while contributing to India's growth story.

Key responsibilities include gathering and analyzing business requirements for ITSM processes, configuring and customizing various ServiceNow modules such as Virtual Agent, Event Management, and CMDB. You will develop and maintain Service Catalog items, build automation using Flow Designer, and configure UI Policies, Client Scripts, and Business Rules. Integration with third-party systems using REST APIs and managing CMDB configuration are also vital aspects of this role.

Furthermore, you will provide production support, troubleshoot defects and incidents, and assist with ServiceNow upgrades and deployments. Creating technical documentation, adhering to ServiceNow best practices and ITIL standards, and collaborating with stakeholders for continuous improvement are essential. Experience with ITSM integrations, UI Builder, and UI Policies is highly valued.

We are seeking an experienced ServiceNow Developer with 1-3 years of dedicated ITSM experience. A strong understanding of the ServiceNow data model, architecture, and integration frameworks is required, alongside solid knowledge of ITIL processes and enterprise service management concepts. Excellent communication, stakeholder management, and documentation skills are paramount.

Candidates must possess the ability to manage cross-functional, global delivery teams. A foundational education is expected, with a focus on practical application of ITSM principles. The ideal candidate is driven, detail-oriented, and eager to contribute to transformative change in the industry.