Join our dynamic team as an Analyst specializing in Customer Strategy & Design, focusing on Full Stack development. This role offers a significant opportunity to contribute to enterprise technology solutions that drive functional excellence and foster innovation.

As part of a leading firm, you will engage with cutting-edge technologies and collaborate with cross-functional teams to deliver impactful results. This position is ideal for individuals passionate about leveraging technology to enhance customer experiences and support long-term business growth.

Key responsibilities include supporting application operations, monitoring performance using tools like Dynatrace, and managing incidents within a 24x7 environment. You will work with Java-based applications and microservices, performing testing, debugging, and validation to ensure application stability. This role also involves providing application support, analyzing logs, and collaborating with teams to ensure smooth service delivery, adhering to ITIL best practices for incident, problem, and change management.

We seek candidates with 1-3 years of experience in software development, application support, or operations, possessing a Bachelor's degree in a relevant field. Essential skills include a working knowledge of ITIL processes, Dynatrace, ServiceNow, and proficiency in Java/J2EE technologies. Familiarity with web services, APIs, SQL, and database concepts is crucial. Strong troubleshooting, analytical, and communication skills are vital for success in this fast-paced, collaborative environment, with a requirement for flexible working in a hybrid setup and 24x7 rotational shifts.