Join our dynamic team as an Analyst specializing in Customer Experience and Product Support for Payroll. This role is instrumental in providing exceptional support for our innovative payroll products and services. You will be the primary point of contact for clients, ensuring their success through efficient issue resolution and expert guidance.

Engage with customers through various channels including voice, chat, and email to address their payroll-related inquiries. Provide comprehensive support for product troubleshooting, navigating workflows, and installation queries. Independently manage customer cases from initiation to resolution, ensuring accurate documentation and adherence to quality standards. Identify opportunities to enhance customer experience through feature adoption and product upgrades, and support sales initiatives by identifying high-intent leads.

We are seeking candidates with a Bachelor's degree, preferably in Commerce or Finance, and 1-3 years of experience in product support, SaaS, or customer service. Essential experience includes working with Payroll, Accounting, Finance Operations, Employee Payments, Tax Processing, AP, AR, or Billing domains. Experience supporting payroll products and handling international voice processes is advantageous. A foundational understanding of payroll concepts and strong product troubleshooting skills are a must.