Join our dynamic team as an Analyst specializing in Customer Experience within the Payments sector. This role is central to our Customer Strategy & Design division, focusing on enhancing customer interactions and providing expert support for our innovative payment solutions.

As part of Enterprise Technology, you will contribute to driving functional excellence and innovation, ensuring our clients receive outstanding service. This position offers a unique opportunity to build and strengthen client relationships while exceeding expectations.

In this role, you will be instrumental in delivering exceptional customer support for our Payments products and money movement services. You will assist clients with payment processing, troubleshoot funding issues, resolve transaction complexities, and address bank connectivity concerns.

Key responsibilities include independently managing customer issues, providing precise guidance, and ensuring a seamless support experience that boosts customer satisfaction. You'll handle interactions across voice, chat, and email, diagnose and resolve moderate complexity issues, and maintain end-to-end ownership of customer cases with meticulous documentation.

We are seeking candidates with a Bachelor's degree, preferably in Commerce or Finance, and 1-3 years of experience in product support, SaaS, or customer support roles. Essential experience includes working with Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, or Billing.

Candidates should possess strong product troubleshooting capabilities, basic to intermediate accounting knowledge, and proficiency in CRM systems. Experience supporting payment processing, banking, merchant services, money movement workflows, and handling international voice processes is highly desirable. Fluency in English (B2+ to C1) and multi-channel handling skills are also important.